At The Glossco, we want every customer to be completely satisfied with their purchase. Please read our Refund and Return Policy carefully before making a purchase.

📦 Returns

• We accept returns within 7 days of receiving your order.
• Items must be unused, unopened, and in original packaging to qualify for a return.
• Returns will not be accepted for:
  • Opened or used cosmetics/skincare products.
  • Items bought on sale or during promotional offers.
  • Gift cards or downloadable products.

💵 Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.
• Refunds will be processed to your original payment method within 5-10 business days.
• Shipping costs are non-refundable.
• If the product was damaged or incorrect, we will cover the return shipping cost and issue a full refund.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@theglossco.com with your order details and photos of the product.

🚚 Return Shipping Instructions

• To return your product, please mail it to our warehouse address (provided via email upon request).
• You will be responsible for paying return shipping costs unless the item is defective or incorrect.

📩 Contact Us

For questions or to initiate a return, please contact our support team:

📧 support@theglossco.com
📍 Karachi, Pakistan